PRIVACY POLICY

Last updated: 28 September 2026

ORYSQ ("we", "us") is the data controller for the personal information collected through orysqstore.com. Contact: support@orysqstore.com.

WHAT WE COLLECT

- Order details: name, email, delivery and billing address, phone number (if provided) and order history.
- Messages you send us through the contact form or by email.
- Account details, if you create an account.
- Technical data: IP address, browser type, device and pages visited, collected through cookies and similar technologies.
- Marketing preferences, if you subscribe to our newsletter.

We do not store your full card details. Payments are processed by our payment providers.

HOW WE USE YOUR INFORMATION

- To process and deliver your orders and handle returns and refunds.
- To respond to your questions and requests.
- To send order updates.
- To send marketing emails, only if you have opted in. You can unsubscribe at any time.
- To improve our website and prevent fraud.
- To meet legal and tax obligations.

LEGAL BASIS (UK GDPR)

We process data to perform our contract with you (orders), to comply with legal obligations, for our legitimate interests (running and improving the shop, preventing fraud), and with your consent (marketing emails and non-essential cookies).

WHO WE SHARE DATA WITH

- Our website and store platform (Wix).
- Payment providers that process your payments securely.
- Suppliers and delivery partners who fulfil and ship your order.
- Email and analytics providers.
- Authorities, where legally required.

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards.

HOW LONG WE KEEP IT

We keep order and accounting records for as long as the law requires (currently at least 6 years for tax purposes). Marketing data is kept until you unsubscribe.

YOUR RIGHTS

You have the right to access, correct, delete or restrict the use of your data, to object to processing, to withdraw consent, and to request a copy of your data. Email support@orysqstore.com to exercise these rights. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

COOKIES

We use cookies that are necessary for the shop to work and, with your consent, analytics and marketing cookies. You can change your cookie choices at any time using the cookie banner or your browser settings.

CHANGES

We may update this policy from time to time. The latest version is always on this page.